Store Policy

Customer Care

Here at High Tide Wicks, we take great pride in what we do. We work hard to create all-natural, beautifully scented soy and/or beeswax candles that are recyclable and safe for your whole family. We want you to be completely satisfied with your purchase from us. If at any point you aren't enjoying your experience here or your order when it gets to you, please, shoot us an email or feel free to give us a call. We'd love the chance to help, make it right and be the best for our customers.

Wholesale Inquiries

Any questions about wholesale or special event bulk pricing, please get in touch with us via our "Contact Us" page, feel free to email us directly at hightidewicks@gmail.com, or give us a ring at (949) 423-6383. We are awaiting your thoughts.

 

Privacy & Safety

Your privacy is important to us. It is High Tide Wicks - Soy Candles' policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, https://hightidesoycandles.com, and other sites we own and operate
This policy is effective as of 19 October 2020 and was last updated on 15 October 2021.


Information we collect includes both information you knowingly and actively provide us when using or participating in any of our services and promotions, and any information automatically sent by your devices in the course of accessing our products and services.

Collection and Use of Information

We may ask for personal information which may include one or more of the following:Name, Email, Date of birth, Phone number, Mailing address
We only collect and use your personal information when we have a legitimate reason for doing so. In which instance, we only collect personal information that is reasonably necessary to provide our services to you.
We may collect personal information from you when you do any of the following on our website:

Sign up to receive updates from us via email or social media channels
Use a mobile device or web browser to access our content
Contact us via email, social media, or on any similar technologies
When you mention us on social media
Please be aware that we may combine information we collect about you with general information or research data we receive from other trusted sources.

Security of Your Personal Information
When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.
Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security. We will comply with laws applicable to us in respect of any data breach.
You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services.

Your Rights and Controlling Your Personal Information
You always retain the right to withhold personal information from us, with the understanding that your experience of our website may be affected. We will not discriminate against you for exercising any of your rights over your personal information. If you do provide us with personal information you understand that we will collect, hold, use and disclose it in accordance with this privacy policy. You retain the right to request details of any personal information we hold about you.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time. We will provide you with the ability to unsubscribe from our email-database or opt out of communications. Please be aware we may need to request specific information from you to help us confirm your identity.

Use of Cookies
We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified.


Contact Us
For any questions or concerns regarding your privacy, you may contact us using the following details: Betsy Gough - https://www.hightidesoycandles.com/contact

 

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments